PRIVACY POLICY
1. Introduction
This Privacy Policy explains how Buvart (“we”, “us”, “our”) processes personal data when you visit or make a purchase from buvart.eu (the “Website”).
We are committed to protecting your privacy and processing your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection laws.
2. Data controller
The data controller responsible for processing your personal data is:
PROMETEJ Ltd (Прометей ЛТД)
Партизанська вул.12, Сіверськодонецьк, Луганська область, 93400 Україна
ID код 44070187
Корона Дмитро Олександрович
+380 509384915
EU Representative (Distribution, Dispute Resolution and Complaints)
Buvart Iryna Hambros sp
Maistrov trg 11, 4000 Kranj, Slovenia, EU
Not Taxpayer
VAT Number: [Si96469641]
Email: [rbuvart@gmail.com]
Phone: +38641335543
3. Personal data we collect
We may collect and process the following categories of personal data:
- Identification data (name, surname)
- Contact details (email address, phone number, delivery address)
- Order and payment information
- Communication data (emails, messages)
- Technical data (IP address, browser type, device information)
- Usage data related to your interaction with the Website
We do not knowingly collect personal data from children under the age of 16.
4. Purposes and legal bases for processing
We process personal data for the following purposes:
a) Performance of a contract
- processing and fulfilling orders,
- delivery of products,
- handling returns and complaints.
b) Legal obligations
- accounting and tax compliance,
- responding to lawful requests from authorities.
c) Legitimate interests
- improving our services and Website functionality,
- fraud prevention,
- customer support.
d) Consent (where applicable)
- marketing communications (only if you have given consent).
5. Data recipients
Your personal data may be shared with:
- delivery and logistics partners,
- payment service providers,
- IT and hosting providers,
- accounting and legal service providers.
All recipients process data only to the extent necessary and in accordance with applicable data protection laws.
6. International data transfers
If personal data is transferred outside the European Union, we ensure that appropriate safeguards are in place, such as:
- adequacy decisions of the European Commission, or
- standard contractual clauses.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
Retention periods depend on the type of data and applicable legal obligations.
8. Data subject rights
You have the following rights under GDPR:
- the right to access your personal data,
- the right to rectification,
- the right to erasure (“right to be forgotten”),
- the right to restriction of processing,
- the right to data portability,
- the right to object to processing,
- the right to withdraw consent at any time (where processing is based on consent).
You may exercise your rights by contacting us at [rbuvart@gmail.com].
9. Cookies
The Website uses cookies to ensure proper functionality and improve user experience.
Details about the use of cookies are available in our Cookie Policy.
10. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
11. Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country of residence.
12. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. The updated version will be published on the Website.
13. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at: Email: rbuvart@gmail.com
TERMS AND CONDITIONS
1. General provisions
These Terms and Conditions (hereinafter: the Terms) govern the use of the online store www.buvart.eu (hereinafter: the Online Store) and define the rights and obligations between the provider and customers.
The Online Store is intended for consumers within the European Union.
2. Definitions
- Provider – the company specified in Section 1.
- Customer – a natural person who makes a purchase in the Online Store.
- Product – goods offered for sale in the Online Store.
- Contract – a distance sales contract concluded between the Provider and the Customer.
3. Availability of information
Before concluding a contract, the Provider undertakes to provide the Customer with all legally required information, in particular:
- the identity of the Provider,
- the essential characteristics of the products,
- the total price (including taxes),
- delivery costs,
- payment and delivery conditions,
- the right of withdrawal.
4. Prices
All prices are stated in [EUR] and include all applicable taxes and duties, unless expressly stated otherwise.
The Provider reserves the right to change prices without prior notice. The price applicable is the price displayed at the time the order is placed.
5. Ordering process
The purchase process in the Online Store consists of the following steps:
- selection of products,
- review of the shopping cart,
- entry of delivery details,
- selection of payment method,
- order confirmation.
By submitting an order, the Customer confirms acceptance of these Terms.
6. Payment methods
The Provider offers the following payment methods:
- bank transfer, credit/debit cards, PayPal, etc].
The contract is concluded at the moment the order is confirmed by the Provider.
7. Important:
ONLY By Payment: Cash on delivery
If you do not collect the shipment and it is returned undelivered, this is considered damage and the buyer undertakes to pay a flat rate of €12 (shipping, return, packaging and unpacking costs).
8. Right of withdrawal
The Customer has the right to withdraw from the contract within 14 days from receipt of the goods, without giving any reason.
To exercise the right of withdrawal, the Customer must inform the Provider by sending a clear statement to [email: rbuvart@gmail.com].
The Customer must return the goods no later than 14 days after notifying the withdrawal.
The cost of returning the goods shall be borne by the Customer, unless agreed otherwise.
The Provider shall refund all payments received no later than 14 days after receiving the returned goods.
9. Conformity of goods and defects
The Provider is liable for any lack of conformity of the goods in accordance with applicable EU consumer protection legislation and the national law of the Customer’s country of residence.
The Customer may exercise their rights related to non-conformity within the statutory time limits.
10. Limitation of liability
The Provider shall not be liable for:
- improper use of the products,
- damage resulting from the Customer’s actions,
- minor deviations in colour or appearance due to screen display settings.
This limitation shall not apply where liability cannot be excluded under applicable law.
11. Personal data protection
The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
Further details are set out in the Privacy Policy available on the website.
12. Complaints and dispute resolution
The Provider complies with applicable consumer protection legislation.
Complaints may be submitted to [rbuvart@gmail.com].
The Provider does not recognise any alternative dispute resolution body as mandatory.
Consumers may use the Online Dispute Resolution (ODR) platform provided by the European Commission.
13. Final provisions
These Terms and any contracts concluded on their basis shall be governed by the law of [EU country of the Provider].
If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
These Terms shall apply from 01.01.2024.